Interview — Dr. Doan Co Minh: insights on innovative surgery and the Franchir patient journey
with Dr Doan Co Minh
CARE PATHWAY
The Franchir pathway is structured in six steps that lead from your first contact to a documented recovery — without bureaucratic dead ends. Each step has clear deliverables and clear timeframes.
Each step has a clear owner and clear deliverables.
Step 1
Send us your imaging, medical history and goals. We respond within 24 to 48 working hours with the next steps.
Step 2
A 45-minute appointment with our clinical nurse specialist in Montréal. Triage, document collection and orientation.
Step 3
Your file is reviewed by the most relevant French spine surgeon. Treatment plan delivered within 48 hours via secure teleconsultation.
Step 4
Concierge handles your stay in France: appointments, transport, hospital admission, paperwork — including insurance support.
Step 5
Surgery in a partner centre of excellence. 1 to 7 nights of hospital stay depending on the procedure, with structured early mobilisation.
Step 6
Coordinated recovery in Québec with shared follow-up between Franchir's team and your home physician — for at least 90 days.
We make the timeline transparent so you can plan with your family, your employer and your local team.
After step 1, you receive a written response within 24 to 48 working hours, never more.
The Montréal assessment is scheduled within 7 working days. The French specialist review follows within another 7 days.
From your first email to surgery, the typical timeline is 6 to 8 weeks — vs 12 to 18 months in the public Canadian system.
Procedure explainers and patient journeys to help you picture each step.
with Dr Doan Co Minh
Send us your file. A specialist reviews it for free and tells you if Franchir adds value to your local pathway.